Frequently Asked Questions

The Poplar Creek Sector is widely recognized as the premier residential location for those who want a serene, nature-connected environment with high-end convenience. Here are some of the best places to live when you're looking for a Schaumburg, IL apartment for rent:

Downtown Schaumburg / Town Square

• The community-oriented civic core of the village located to the southeast, famous for its grand clock towers, outdoor summer amphitheater concerts, walkup public library branches, and beautiful brick-lined pedestrian walkways.

Woodfield Retail District

• A high-energy, world-class commercial powerhouse situated to the east, renowned for hosting one of the largest shopping center footprints in the United States, along with premier luxury restaurants, hotels, and entertainment plazas.

Hoffman Estates Gateway

• The dynamic municipal corridor sitting directly to the north, celebrated for its expansive commercial business parks, corporate innovation campuses, and large arena event spaces.

Streamwood

• A well-established, peaceful residential neighborhood located just to the southwest, popular for its wide grid of neighborhood parks, family sports complexes, and scenic country club greens.

Living along Windsong Drive in the Poplar Creek area provides a unique residential experience defined by its exceptional mix of preserved native wetlands and a hyper-efficient commuter setup. Whether you're looking for career opportunities, regional activities, or tranquil green spaces, here are some of the unique features of living in Schaumburg to consider:

Direct Backyard Proximity to Arthur L. Janura Forest Preserve

• The area stands out by putting thousands of acres of protected wilderness right at the fingertips of local residents. Nature lovers can step right outside their doors to explore the massive Poplar Creek Trail System, navigating miles of scenic paved and unpaved paths, pristine oak forests, and bird sanctuaries.

Immediate Walkability to International Cuisine & Grocers

• Unlike standard car-dependent suburbs, this specific neighborhood pocket boasts a rich, pedestrian-friendly commercial strip. Residents can easily walk across the street to complete daily shopping loops at Mariano's, pick up specialty items at local international grocery shops, or dine at highly rated local favorite restaurants entirely on foot.

An Elite Interstate 90 Transport Intersection

• Living here means having a massive geographic advantage for daily travel. Positioned just off the Roselle Road and Barrington Road highway ramps, drivers can easily jump onto the Jane Addams Memorial Tollway to bypass heavy local surface traffic, ensuring a direct and stress-free drive east to O'Hare International Airport or west into the rolling northwest tech corridors.

From hiking down miles of scenic forest preserve loops to visiting iconic open-air plazas, residents of The Winds at Poplar Creek are surrounded by highly rated local activities. Major attractions and activities in the area include:

• Arthur L. Janura Forest Preserve & Poplar Creek Trail System

• Woodfield Mall & The Streets of Woodfield

• Mariano's

• Spring Valley Nature Center & Heritage Farm

• The Water Works Indoor Water Park

• Schaumburg Town Square & Public Library

• Legoland Discovery Center Chicago

• Medieval Times Dinner & Tournament

• Topgolf Schaumburg

• Hakka Wok & Inchin's Bamboo Garden

The Winds at Poplar Creek is strategically positioned near major transportation corridors, ensuring a highly efficient, direct daily commute to the primary corporate hubs, tech parks, and medical networks of the northwest suburbs. Top major employers and local campuses include:

• Zurich North America Corporate Headquarters

• Motorola Solutions Innovation Campuses

• Optum / UnitedHealth Group Regional Offices

• Amita Health St. Alexius Medical Center Campus

• Catamaran Corporate Headquarters / OptumRx Facilities

• Northwest Community Hospital Healthcare Networks (NCH)

• Harper College Main Campus

• Roosevelt University Albert A. Robin Campus (Schaumburg Location)

• Woodfield Corporate Center Office Parks

• O'Hare International Airport (ORD)

The Winds at Poplar Creek offers a sophisticated and curated collection of individual and community luxuries designed to complement an active, maintenance-free lifestyle:

Resort-Style Pool & Landscaped Courtyard

• The community outdoor space features a sparkling swimming pool wrapped in a spacious sun deck with cozy lounges, an elegant outdoor barbecue area with grilling hubs, and beautifully landscaped green courtyard pathways.

On-Site Basketball and Tennis Courts

• The property provides unique outdoor athletic facilities built directly into the community layout, including a private basketball court, a dedicated resident tennis court, and a modern children's playground.

Fully Equipped Fitness Center & Coffee Bar

• Fitness and daily routines are completely elevated by an on-site fitness facility fully stocked with advanced cardio and strength equipment, sitting right next to a welcoming resident clubhouse with an integrated coffee bar and an on-site dog wash station.

Sun-Soaked Living Rooms & Faux Hardwood Floors

• Spacious open-concept floor plans feature sprawling living areas bathed in natural light from massive windows, highlighted by sleek faux hardwood floors, ceiling fans, and oversized layouts.

Fully Equipped Kitchens with Gas Cooking

• Individual kitchens are thoughtfully optimized for home chefs, showcasing energy-efficient black or stainless-steel appliances, built-in dishwashers, full-size gas ranges, garbage disposals, and ample preparation space.

In-Home Laundry & Private Nature Retreats

• Daily tasks are streamlined with individual in-unit washers and dryers, while living spaces effortlessly extend outdoors with large private patios or balconies that connect residents directly to the lush surrounding views.

For any questions regarding your balance, feel free to text (463) 229-6363 or email [email protected].

If you are locked out of your apartment and you are using a normal physical key, you will have to contact a lock smith to let you in. If you are having issues with a fob or access control panel, please contact our emergency maintenance to come assist you.

We offer lease buy-out options that depend on the time remaining on your lease. Residents will need to provide a minimum of sixty (60) day notice prior to any buy-out. We would be happy to talk through your options with you. Please call us and select the Renewal option in the call prompt to speak to someone about your options.

The monthly rent shall be increased $10.00 per month for the first $1000.00 in monthly rent plus five (5%) percent per month for any amount in excess of $1000.00 in monthly rent if paid after the day of the 5^th of the month.

Please upload your insurance renewal to the portal.
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Join hundreds of thousands of renters enjoying more financial flexibility with Flex! With Flex, you can split your rent into two payments and pay on your schedule — and so much more.

For more details, visit getflex.com to learn more!

Your rental community has partnered with Stake to offer you Cash Back when you make on-time rent payments. Plus, you’ll have access to a suite of financial tools and additional cash-back rewards.

Need help? Chat us in the Stake app or email [email protected].

Maintenance Requests

• You are required to let us know if anything is broken, not operating correctly or just doesn’t seem right. We would much rather you let us check something out that is functioning properly, than not tell us when something is broken. If you neglect to report an issue, the cost of repair or replacement may fall on you, so please…help us help you!

Cleaning Responsibility

• It is your responsibility to keep your apartment clean and free of pests. When you report a bug issue, we will place you on our list for service. Your monthly pest control fee is for situations just like this, so don’t keep this to yourselves. Self-treating can lead to further problems that could potentially inconvenience your neighbors. Don’t keep trash outside your door or on your balcony. And absolutely do not litter on the property. We have a valet who comes door to door to pick up trash five nights a week! Fines for improper trash removal can be assessed even if the compactor was full, and you placed it on the ground.

Late Fees

• We do not make courtesy calls prior to a late day. It is ultimately your responsibility to make your rent payment on time. Though we want very much to make your life as easy as possible, it is still your responsibility to keep your account balance up-to-date and paid in full.

Courteous Neighbor

• Our community accommodates everyone, and we ask that you be a conscientious and courteous neighbor. Refrain from loud parties and disturbances that would alter the enjoyable living of those around you. Of course, you cannot expect your neighbors to live exactly like you do, so be flexible and understand that living closely with one another as we do in an apartment community means we need to be flexible and understanding of our differences. If you feel that your neighbor is violating the lease with actions that limit yours or your neighbors’ full enjoyment of the community, please let the office know immediately.

Illegal Activity

• If you are aware of illegal activity, please call the police first and RIGHT AWAY! We do need to be aware, as we need to be involved, but we are not the police, and we will need their help to take care of the issue legally and permanently.

Personal Safety

• No one can guarantee your safety. It is your responsibility to protect yourself and your belongings, and no matter where you live, it’s wise to do the following: Lock your car and do not keep valuables in the open when they are unattended. Make sure to close your blinds at night and keep your front door locked. Report any suspicious activity or persons first and foremost to the police and secondly to our office.

Contact Information

• Make sure to inform us if any of your contact information changes at any time. We must be able to get hold of you in case of emergency. Let our office know immediately if you’ve changed emails or cell phone numbers.

Apartment Entry

1.  If you ask us to enter with a maintenance request. If you’ve given us a request for maintenance, this is your permission for us to enter and make the necessary repair. Please note we do not make appointments for routine service requests. You do not have to be home when we enter, but if you would like to be, then you will need to allot some time allowing us to come in to take care of your issue in the order that it was received depending on level of emergency. If you would like a courtesy call prior to entry, we will do all that we can to accommodate, but we do not guarantee the call and our completing service in your home is not dependent on your answer to the call.
2. We will enter if there is an emergency.
3.  If we have given you at least twenty-four (24) hours’ notice above and beyond routine requests, we will enter your apartment home. There are instances where a contractor or other staff will need to enter on a specific day and at a time that cannot be rescheduled. Please note that you must find accommodation for pets to be secure in these instances.

Common Areas

• Keep common hallways and areas free of debris and trash. It is never okay to leave your trash outside your door for any length of time. Likewise, if there is a spill, please clean up after yourself. We routinely clean and inspect the hallways. If there is trash by your door for any length of time, we will charge you to dispose of that trash.

Pets

• Pet owners are responsible for cleaning up after their pet after every visit outside. It is not okay to leave your pet’s waste in the grass or common spaces on our property. Please be a respectful and conscientious pet owner and clean up! There is a $250.00 /event charge that will be added to your account if you fail to clean up after your pet.

Heating & Air Conditioning

• Keep your temperature lower in the winter and higher in the summer when you are away. It costs less money to bump temperatures up or down when you get home than to completely restart the system. Never turn off your air conditioning or heating for any reason. Your apartment should always be between 60 degrees and 75 degrees to avoid any issues like froze pipes or mold. Test your heat before it gets cold and your AC before it gets warm. Allow our team to service any issues during regular business hours as much as possible.

Fire Extinguishers

• Let the office know if you use your fire extinguisher and we will replace it immediately (we do not supply fire extinguishers in each apartment home.) Of course, we hope you don’t need to!

Breaker Pannel

• Know where your breaker panel is located and ask one of our team members to show you how to reset breakers. Often, if electricity is not working in an area of your home, it may be as simple as resetting a breaker.

Water Shut Off

• Know where your water shut off is located for your hot water heater. Should you have a water intrusion issue, shutting water off at that location can drastically reduce property damage. If your toilet is ever overflowing, start with shutting off the water behind the toilet by turning the valve. If water continues to overflow, then turn off the main water shut off valves on your water heater.

Dryer Lint Trap

• Always clean out your dryer lint trap with EVERY load of laundry.

Freezer Maintenance

• Don’t over pack your freezer as that can decrease the temperature in your refrigerator. The air in the freezer must flow freely down into the refrigerator to keep food items cool.

Carpet Cleaning

• Do NOT clean up spots on your carpet with bleach. It will remove the spot but will also remove the color of the carpet and that is only repaired through full replacement.

Dishwasher Maintenance

• Only use dishwasher tablets or dishwasher liquid gel to clean dishes. Do NOT put dish soap or any other kind of soap in the dish washer.

Garbage Disposal Maintenance

• Don’t use your garbage disposal as a trash compactor. Do not place bulk items such as peels, bones, coffee grounds, lettuce, rice, or pasta in the disposal. These items will clog the disposal and cause a not so pleasant inconvenience. Clogged disposals are not considered an emergency.

Toilet Maintenance

• Don’t use your toilet as a trash can. Paper towels, feminine products, dental floss or floss picks, condoms, flushable wipes (even though the packaging states flushable: THEY ARE NOT), cotton swabs or any other such items are not flushable and can cause a toilet clog for you and for your neighbors.

• Electric:
  ComED Electric– (800) 334-7661
  Visit ComEd 
  

• Gas (If Applicable):
  Nicor Gas – (888)-642-6748
  Visit Nicor Gas
  

• Internet/Cable (If Applicable):
  Xfinity – (800)-934-6489
  Visit Xfinity

Provide Government Issued ID for Each Leaseholder.
Complete All Tasks from the Move-In Letter in Updater.

• Pay Move-In Costs
• Upload Copies of Utility Activation
• Upload Copy of Renter’s Insurance Policy (If Applicable)
  Upload Here
  Note: If you don’t have your own renter’s insurance, you will be charged $10.00/month for enrollment in the community’s policy.
• Input Vehicle Information
• Schedule Key Pickup